Lock Service 3G

Created by Sambatra Randrianarisoa, Modified on Mon, 24 Mar at 12:10 PM by Sambatra Randrianarisoa

Introduction

Lock Service 3G is a software installed on a tablet or PC running Windows to perform operations below:

For accommodation, Lock Service 3G will be referred as LS3G.

LS3G can be set in 02 ways: syncing with Visionline server OR with a local server installed on the Laptop/Tablet.

Visionline server	Local server
Audit trail can be uploaded in the server, and provided detailed information: First name, Last name, etc.	No need for connection to Visionline server to download token for power open (useful when door is dead locked and need emergency opening, operators of LS3G can download the token in front of the door)

Need network connection to Visionline server each time syncing with server, token for power open is needed	Every modification in Visionline Network will not be updated to LS3G, this need to be done manually (ex: new doors, new users are added in Visionline system) by restoring to the most recent database in the local server
	Events cannot be uploaded to Visionline server and hence, cards are determined only by registration number. Matching registration number and first name, last name is done manually

Security team should advise which settings their prefer.

Open LS3G
Go to LockLog
Choose how much events needed to be downloaded.
Plug the service cable to the laptop/tablet, verify that it is visible by the software (see picture below)

Plug the service cable to the LCU and click readout
Events should appear in the main panel, clicks save to retrieve those events at a latter occasion

Reading events can also be made using High-capacity keycards, step by step procedure is available here: https://iov.freshdesk.com/a/solutions/articles/154000199693

It is applicable if LS3G is set with Visionline server of the hotel.

In the left panel of LS3G, inside Database section:

Go to Locklog (every lock reading saved in the computer shall be displayed there.)

In initiation tab, go to Set system ID
Plug the service cable to the laptop/tablet, verify that it is visible by the software
Plug the service cable to the LCU and click set (LCU behavior: Static Orange light until system ID is set)
When lights signal goes off, go to initialize lock
Choose which door number the lock belongs to
Click Initialize

If firmware should be changed, advised by IOV techs:

Go to upload firmware
IOV tech shall advise for the right firmware to upload
Choose the firmware and click on upload (a progression bar shall appear in the bottom of the panel), wait for the process to finish.

IOV tech might ask for the firmware version installed on the LCU, to retrieve this information:

In readout tabs, go to Parameters
Plug the service cable to the laptop/tablet, verify that it is visible by the software
Plug the service cable to the LCU and click readout
It displays information such as firmware version in the LCU, Battery voltage on idle and load mode, etc...

Before power opening a lock, power open token should be downloaded in LS3G:

It doesn't require network connection when LS3G is set with local server.

It requires a network connection to Visionline server when LS3G is set with the actual server.

In LS3G, under tools/power open, LS3G will ask for the token to be donloaded before any other operation.

Plug the service cable to the laptop/tablet, verify that it is visible by the software
Plug the service cable to the LCU and click open